SHIPPING AND RETURNS

All sales are final!  

You can always contact us for any return question at contactus@pillowsthrowsandthings.com. 

Unfortunately, we cannot accept returns on our custom items. These items are processed and handmade from the day of order being received. We inspected each product before it leaves our facility to ensure no defectives are damages are presented. 

 

Exceptions
We do understand that are some occurrences that may beyond our control. We will accommodate to ensure all parties are satisfied with a suitable out come. With that being said please inspect your order upon receiving it and notify us within 24 hours. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must have documentation from shipping company stating damages for a possible return. 

 

Refunds on Approved Returns
 

We will notify you once we’ve received and inspected your (damaged return), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method  minus a 25% handling fee within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@pillowsthrowsandthings.com.