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Pillows, Throw, and Things Help Center

  • What is Pillows, Throws, and Things?
    Pillows, Throws, and Things is an online store that offers a wide range of home decor items including pillows, throws, and other decorative accessories.
  • How can I place an order?
    You can place an order by browsing through our wide selection of products and adding the items you want to purchase into your online shopping cart. Once you've selected all the items you wish to buy, you can proceed to the checkout page to complete your order.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and Apple Pay.
  • How can I track my order?
    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the respective courier's website.
  • Can I change or cancel my order after it's been placed?
    If you wish to change or cancel your order, please contact our customer service as soon as possible. We cannot guarantee changes to orders that have already been processed, but we will do our best to accommodate your request.
  • Do you offer gift wrapping?
  • What if an item is out of stock?
    If an item is out of stock, you can provide your email address on the product page to be notified when it becomes available again.
  • How do I know if an item is available?
    Each product on our site has an indication of its availability. If an item is out of stock, you can sign up for notifications to be alerted when it's back in stock.
  • What are the shipping costs?
    Shipping costs depend on the size and weight of the items you order, as well as your location. The total shipping cost will be calculated at checkout.
  • How long does delivery take?
    Delivery times can vary based on the shipping method chosen and the destination. However, most orders are delivered within 3-7 business days.
  • How do I use a promotional code?
    If you have a promotional code, you can enter it at the checkout page. The discount will be automatically applied to your total.
  • Do you have a physical store?
    Currently, we operate solely as an online store and do not have a physical retail location.
  • I have a question about a product, who can I contact?
    If you have any questions regarding any of our products, please feel free to contact our customer service team through the contact form on our website.
  • How can I search for specific items on your website?
    You can use the search bar at the top of our website to search for specific items. You can also browse through our categories and filters to find what you're looking for.
  • What is your Shipping Policy?
    All sales are final! Unfortunately, we cannot accept returns on our custom items. These items are processed and handmade from the day of order being received. We inspected each product before it departed from our facility to ensure no defectives are damages are presented.
  • What if I received a damaged item?
    If you receive a wrong or defective item, please contact our customer service immediately. We will arrange for a return or exchange as per our exceptions policy.
  • There are some exceptions on delivered items
    We do understand that are some occurrences that may be beyond our control. We will accommodate to ensure all parties are satisfied with a suitable outcome. With that being said please inspect your order upon receiving it and notify us within 24 hours. Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must have documentation from the shipping company stating damages for a possible return.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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